If you have a problem, concern, or complaint about any part of our service, please tell us so that we can try to fix the problem. We take complaints seriously and try to resolve them with a proactive approach. However, if we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Services Complaints Limited (FSCL).
This service will cost you nothing and will help us resolve any disagreements.
You can contact the FSCL at –
Financial Services Complaints Limited
Phone:0800 347257 or 04 472 3725
Fax: 04 472 3728
Postal Address: PO Box 5967 or Lambton Quay, Wellington.6145